Support

Everything you need to get Scrubble working. If something still isn't right, email us.

Paid plans are available from inside the extension. For subscription or billing matters, email accounts@getscrubble.com — for a payment or charge-specific issue, you may also be directed to the payment provider used to process your purchase. See Billing & Refunds for how that works.

What is Scrubble?

Scrubble is a Chrome extension that helps you visually communicate changes to AI. Instead of describing which part of an image you mean, you mark the exact area and attach a short note to each mark. Done places images and matching notes into the AI composer for your review before you press Send. Scrubble does not send messages automatically.

How do I open Scrubble?

There are four ways:

  • Right-click an image in a supported AI conversation and choose "Use Scrubble on this image". This is the main way.
  • Hover an image and click the blue Scrubble badge that appears on it. On Google Gemini, the hover badge may be inconsistent, but right-click works. Opening methods vary by platform and interface.
  • Click the Scrubble icon in the Chrome toolbar, then choose Scrubble latest attachment, Scrubble visible screen, or Open image from computer.
  • Press Alt+Shift+S to Scrubble the latest attachment or image in the conversation.

Which platforms are supported?

Scrubble currently works with:

  • ChatGPT — chatgpt.com and chat.openai.com
  • Claude — claude.ai
  • Google Gemini — gemini.google.com
  • Grok.com — grok.com
  • Perplexity — perplexity.ai and www.perplexity.ai
  • Lovable — lovable.dev
  • Grok inside X — x.com, expanded/full-page experience only

Support is limited to these platforms and does not cover every interface or feature. Grok inside X is supported only in its expanded/full-page experience. Scrubble needs Chrome 116 or newer.

How Scrubble works

  1. Open Scrubble from an image in your conversation.
  2. Mark the areas you want to talk about — arrow, box, circle, freehand or highlight.
  3. Add a short note to each mark.
  4. Press Done.
  5. Scrubble places images and matching notes into the AI composer of the same conversation for your review before you press Send.

Scrubble fills in the message box — it does not send for you. Read it over, add anything else you want, then press Send yourself.

Your marks are numbered so the notes line up with the image — A1, A2, A3 and so on. If you Scrubble a second image in the same message, its marks are lettered B1, B2, B3, so nothing gets confused.

Want tips on marking images so the AI understands you? Read our guide to pointing at exact image areas.

Scrubble doesn't appear when I right-click

  • Check Scrubble is installed and enabled at chrome://extensions.
  • Check you're on a supported site — chatgpt.com, chat.openai.com, claude.ai, gemini.google.com, grok.com, perplexity.ai, www.perplexity.ai or lovable.dev, or Grok inside X at x.com in its expanded/full-page experience only.
  • Refresh the tab. Chrome only loads Scrubble into pages opened after it was installed or updated, so a tab that was already open won't have it yet.
  • Make sure you right-clicked the image itself, not the space around it.
  • If the image is awkward to right-click, use the fallback instead: press Alt+Shift+S, or click the Scrubble toolbar icon and choose Scrubble latest attachment.

The image went in but the instructions didn't

If Scrubble can't type the instructions into the message box, it puts them on your clipboard and tells you so — click the message box and press Ctrl+V. The same applies to the image itself: if it can't be attached directly, Scrubble copies it to your clipboard so you can paste it in.

Report a problem

Email support@getscrubble.com — tell us:

  • which supported platform and interface you were using
  • what you were trying to do
  • your Chrome version (you'll find it at chrome://version)
  • a screenshot of the problem, if you can

Please never send us passwords, account details or anything confidential — we don't need them and won't ask for them.